Frequently

Asked Questions

At Chubb, our mission is to make the world a safer place, a commitment we’ve upheld for over 200 years through our first-class service and innovative solutions. Our Personal Alarm Service is a testament to this mission, designed to assist individuals in living independently and safely from the comfort of their own homes.

What is a Personal Alarm?

A personal alarm assists with independent living by allowing individuals to live safely in their own homes. It includes a base unit and a wearable pendant, both monitored 24/7 by our expert team.

How Easy is it to Use?

Very easy! Just plug the unit into a power socket, and it’s ready to use immediately.

What Happens When I Press the Button?

You’ll be connected to one of our experts who will determine the necessary assistance, whether it’s contacting a loved one or dispatching emergency services.

Who Can Benefit from a Personal Alarm?

Anyone who lives alone, has a chronic health condition, disability, or simply wants the reassurance of 24/7 monitored support can benefit from a personal alarm.

What Technology Does the Personal Alarm Use?

Our CareUnity Digital Personal Alarm uses the latest 4G technology, ensuring reliable and future-proof service, which is especially important with the upcoming BT switchover.

Is There a Battery Backup?

Yes, the unit includes a 24-hour+ battery backup to ensure continuous operation during power outages.

How Do I Set Up the Personal Alarm?

Setup is simple. Just plug the unit into a power socket, and it’s ready to use immediately. There’s no need for complicated installation procedures.

How Much Does the Service Cost?

The Chubb Personal Alarm service is available for £19.95 per month, making it an affordable option for ensuring safety and peace of mind.

Is the Personal Alarm Waterproof?

Yes, the pendant is designed to be waterproof, allowing it to be worn at all times, even in the shower.